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Privacy Policy – Dr Fill & Tox

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking or receive services from Dr Fill & Tox (“we”, “us”, “our”). We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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1. What information we collect

We may collect the following types of information:

  • Contact details: name, phone number, email address.

  • Booking details: appointment time, services booked, payment status.

  • Health information: relevant medical history, medications, allergies and other details you provide to help us assess your suitability for treatments.

  • Payment information: payment method and transaction details (payment is processed securely through our providers; we do not store full card details).

  • Website usage information: IP address, device details, pages viewed and interactions via cookies and analytics tools.

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2. How we collect your information

We collect personal information when you:

  • Make a booking online, by phone or in person.

  • Complete consultation or consent forms.

  • Communicate with us by email, SMS, phone or social media.

  • Use our website, including through cookies and similar technologies.

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3. Why we collect your information

We collect, hold and use your information to:

  • Provide and manage your treatments and appointments.

  • Assess your suitability for treatments and manage clinical risk.

  • Communicate with you about bookings, reminders, follow-ups and clinic updates.

  • Process payments and manage accounts.

  • Improve our services, website and client experience.

  • Comply with our legal and regulatory obligations.

We will only collect health and other sensitive information where you choose to provide it and where it is reasonably necessary for us to provide safe and appropriate care.

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4. Marketing communications

With your consent, we may use your contact details to send you marketing updates about our services, promotions or events.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us directly.

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5. Disclosure of your information

We may disclose your personal information to:

  • Our staff and treating practitioners involved in your care.

  • Service providers who support our business (such as booking platforms, payment processors, IT and email providers) on a confidential basis.

  • Regulators, insurers or legal advisors where required by law or to manage a claim or complaint.

Some of our service providers (for example website hosting or booking platforms) may store information on servers located outside Australia. We take reasonable steps to ensure these providers protect your information in line with Australian privacy standards.

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6. Cookies and website analytics

Our website uses cookies and similar technologies to:

  • Make the site work properly.

  • Understand how visitors use our site.

  • Improve performance and user experience.

We may use third-party tools such as Google Analytics or Meta tools to collect aggregated, de-identified information about website traffic and interactions. You can adjust your browser settings to refuse cookies, but some features of the site may not function correctly.

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7. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

This includes using reputable booking, payment and data-storage providers with appropriate security measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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8. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete.

To do this, please contact us using the details below. For safety and privacy reasons, we may need to verify your identity before providing access.

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9. Questions or complaints

If you have any questions about this Privacy Policy or how we handle your information, or if you wish to make a complaint, please contact us at:

Dr Fill & Tox
Email: contact@drfilltox.com
 

We will respond to your enquiry or complaint as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the date of the latest update.

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Last updated: 27/11/2025

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